Refund & Cancellation Policy

1. Cancelling a Subscription

Users may cancel their monthly subscription at any time via their account dashboard or by emailing support@sovereignarc.com.

No cancellation fee or minimum term applies to standard monthly plans. Cancellation requests sent by email are actioned within one business day and confirmed in writing.

2. Access After Cancellation

Access remains active until the end of the current paid billing cycle. No further payments are taken after cancellation, and the subscription simply lapses at the end of the paid period.

Data export can be requested at any point up to 30 days after the subscription ends, after which data is securely deleted.

3. Refunds

Subscription fees are billed in advance and are generally non-refundable for the current billing period, as access is retained for the remainder of that period.

• Duplicate or accidental charges are refunded in full.
• If a platform is materially unavailable for more than 24 consecutive hours due to a fault on our side, a pro-rata credit or refund is issued on request.
• Annual plans cancelled within 14 days of the initial purchase are refunded in full, less any usage-based charges incurred.
• Approved refunds are returned via Stripe to the original payment method within 5–10 business days.

4. Beta Access and Free Trials

Beta and early access programmes are provided free of charge or at a discounted rate and may be withdrawn at any time; no refund is due for withdrawn beta features.

Free trials incur no charge unless converted to a paid plan. Trials must be cancelled before the trial end date to avoid the first invoice; if a first invoice is raised in error, it is refunded in full.

5. Custom Software and Setup Fees

Bespoke development, onboarding, data migration and custom integration fees are quoted separately and are non-refundable once work has commenced, as they cover delivered professional services.

Where a custom project is cancelled before delivery, the Client is invoiced only for work completed to that date, and any remaining deposit balance is refunded.

6. Chargebacks and Disputes

Please contact support@sovereignarc.com before raising a chargeback — most billing issues are resolved within one business day. Accounts subject to an open chargeback may be suspended until the dispute is resolved.

7. Contact

All cancellation and refund requests: support@sovereignarc.com. This policy is governed by the laws of England and Wales.